Shipping policy

DESIHI SHIPPING POLICY

At Desihi Fashion Jewellery, we want your order to arrive safely and securely.

This Shipping Policy explains where we deliver, shipping costs, order processing, tracking and what to do if there is a problem with your delivery.

1. Shipping within Australia

Desihi currently delivers within Australia.

We aim to make ordering simple and transparent, with the applicable shipping cost displayed during checkout before you complete your purchase.

2. Shipping Costs

Our current shipping rates are:

Orders under $50

$9 shipping

Orders of $50 or more

FREE SHIPPING

The applicable shipping charge will be automatically calculated and displayed at checkout.

3. Order Processing

Once your order has been successfully placed and payment has been confirmed, we will process your order for dispatch.

You will receive an order confirmation by email after placing your order.

Once your order has been dispatched, we will send you an email containing available tracking information.

Please ensure that your delivery address and contact details are entered correctly at checkout.

4. Delivery Times

Delivery times can vary depending on your location, the delivery service used, weekends, public holidays, peak periods, weather, transport conditions and other circumstances outside our reasonable control.

We therefore do not guarantee a specific delivery timeframe.

Our delivery partners may provide an estimated delivery date or timeframe through their tracking system.

If your order appears to be delayed, please contact us at:

contact@desihi.com

We will do our best to assist you and work with the relevant delivery provider where appropriate.

Australian consumer law may provide you with rights where goods you have paid for are not supplied within the agreed timeframe or, where no timeframe is agreed, within a reasonable time.

5. Tracking Your Order

Once your order has been dispatched, we will provide tracking information where tracking is available.

You can use the tracking information provided in your shipping confirmation email to follow the progress of your delivery.

If you have received a shipping confirmation but your tracking information has not updated, please allow reasonable time for the carrier's tracking system to update.

If you have concerns about your delivery, contact us at:

contact@desihi.com

6. Delivery Address

Please carefully check your delivery address before completing your order.

Desihi is not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.

If you realise that you have entered an incorrect address, please contact us as soon as possible at:

contact@desihi.com

We will make reasonable efforts to assist where the order has not yet been dispatched.

Once an order has been dispatched, we may not be able to change the delivery address.

7. Missed Deliveries

If nobody is available to receive your order, the delivery provider may:

leave the parcel in a safe location where permitted;
leave a delivery notification;
redirect the parcel to a collection point; or
attempt delivery again.

The exact process may depend on the delivery provider and the delivery address.

Please follow any instructions provided by the delivery provider.

8. Delayed, Lost or Missing Orders

If your order does not arrive within the expected delivery period, please contact us at:

contact@desihi.com

We will assist you in checking the delivery status and, where appropriate, contacting the delivery provider.

If an order is confirmed as lost or otherwise not received, we will assess the situation and provide an appropriate resolution in accordance with our obligations under Australian Consumer Law.

Nothing in this Shipping Policy limits or excludes your rights under Australian Consumer Law. Australian online retailers have the same consumer-law responsibilities as physical retailers, including consumer guarantees.

9. Damaged or Tampered Packages

When your order arrives, we recommend checking the external packaging before opening it.

If the package appears significantly damaged, opened or tampered with, please take photographs of the package and contact us as soon as reasonably possible at:

contact@desihi.com

Please retain the packaging and the products while we assess the issue.

You are not required to give up your rights under Australian Consumer Law because you did not record an unboxing video.

We may request photographs or other reasonable information to help us investigate a delivery or product issue, but this does not limit your statutory rights.

10. Secure Packaging

We take care when preparing your jewellery for delivery.

Each order is checked and packaged appropriately before dispatch to help protect the jewellery during transportation.

Our packaging is designed to provide a safe and presentable delivery experience while protecting your jewellery during normal handling and transportation.

11. Multiple Delivery Addresses

We currently process each order to one delivery address.

If you would like products delivered to different addresses, separate orders should be placed for each delivery address.

12. Delivery Partners

Desihi may use appropriate Australian postal and courier services to deliver orders.

The delivery provider may vary depending on factors such as destination, availability, service level and operational requirements.

We may therefore use different delivery providers from time to time.

Tracking information, where available, will be provided after dispatch.

13. Public Holidays and Unforeseen Delays

Delivery may take longer during:

public holidays;
major sales periods;
Christmas and other peak periods;
extreme weather;
transport disruptions;
courier or postal network disruptions; or
other circumstances outside our reasonable control.

Where a delay occurs, we will provide reasonable assistance in tracking your order.

14. Authority to Leave

Depending on the delivery service and options available for your address, a delivery provider may leave a parcel at your property if an authority-to-leave option has been selected or is otherwise available.

Customers should consider whether their delivery address is secure before selecting or accepting an authority-to-leave option.

Where a delivery provider has provided specific delivery instructions or tracking information, please refer to those instructions.

Nothing in this section limits any rights you may have under Australian Consumer Law.

15. Refunds and Returns

Shipping and delivery issues are separate from our general returns process.

For information about returning products, exchanges, change-of-mind returns and refunds, please see our:

Refund & Return Policy

For product issues covered by our voluntary warranty, please see our:

3-Month Warranty Policy

Your rights under Australian Consumer Law apply regardless of any additional Desihi policies. Consumer guarantees cannot be removed by a business's shipping, returns or warranty policy.